Frequently Asked Questions

We handle a wide range of property insurance claims, including residential and commercial losses. This includes damage from water, fire, hail, wind, ice, vandalism, and more. We also provide specialized services like estimate writing, building consulting, risk mitigation, forensic accounting, and expert witness support. If you're not sure whether your claim qualifies, just ask — we’ll give you a straight answer.

Not at all. While we’re highly skilled at reversing denied and underpaid claims, we also help new claims get filed properly from the start. If you’re unsure whether you need help, reach out — our review is free and there’s no pressure.

An insurance adjuster works for the insurance company. A public adjuster works for you. While an insurance adjuster’s job is to minimize the payout, a public adjuster’s job is to make sure you get everything you’re entitled to under your policy. At Good Shepherd Claims, we also have attorneys on our team, giving you legal and claims expertise in one.

The earlier, the better. Contacting us right after the damage happens can prevent costly mistakes and documentation issues. That said, if your claim is already in motion — or was denied — we can still help. The sooner we’re involved, the more options we have to support your recovery.

That’s fine. We frequently step in after the process has begun. Whether you’ve hit a wall or just want a second opinion, we’ll review your case and let you know if we can add value. In many cases, we find documentation gaps or negotiation leverage that others miss.

It depends on the complexity of the claim and how cooperative the insurance company is. Some cases resolve in weeks, others can take a few months. What we can promise is that we’ll move quickly, keep you informed, and fight to get results as efficiently as possible.

No. We work on a contingency basis, which means you don't pay anything unless we recover more for your claim. No retainers, hourly rates, or hidden fees.